At Chateeze, your privacy and your customers’ privacy matters. We provide AI-powered solutions that help you run your business more efficiently, and we’re committed to handling all personal information in a way that is secure, transparent, and compliant with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains:
1. What information we collect.
2. How and why we collect it.
3. How we store, protect, and use it.
4. Your rights and choices.
1. Information We Collect
We collect only the information we need to provide, maintain, and improve our services.
From Clients (You):
Name, business name, ABN, address, email, and phone number.
Billing information for subscription and setup fees.
Access credentials for systems you authorise us to connect to (e.g., CRM, website admin).
From Your Customers (End Users of the Bot):
Name, contact details (phone, email), booking or purchase information.
Service/product preferences and questions they ask the Bot.
Conversation history with the Bot to improve accuracy and support.
Automatically Collected:
IP address, device type, browser type, and general interaction logs for performance monitoring.
2. How We Collect It
Directly from you when you sign up for our services or during onboarding.
Directly from your customers during their interactions with the Bot.
From third-party platforms you connect (e.g., booking systems, CRMs, e-commerce stores).
3. How We Use Information
We use personal information to:
Design, configure, and maintain your Bot.
Integrate with your chosen systems and keep them updated.
Respond to support requests and resolve technical issues.
Send invoices, service updates, and relevant communications.
Analyse performance to improve functionality.
Comply with legal obligations.
We do not use your customer data for our own marketing purposes.
4. Data Ownership
You retain full ownership of all data collected through your Bot.
We act as a service provider (“data processor”) and only use the data to deliver our services to you.
5. Sharing of Information
We do not sell or rent personal information.
We may share data with:
Trusted third-party providers (e.g., OpenAI, hosting platforms, payment processors) as needed to run the Bot.
Legal or regulatory authorities if required by law.
All third parties must handle data securely and in compliance with the APPs.
6. Data Storage & Security
Data is stored on secure servers in Australia or reputable international data centres with strict safeguards.
We use encryption, secure login controls, and regular system monitoring.
Only authorised personnel can access personal data, and only when required.
7. Retention & Deletion
We retain personal information only as long as necessary to provide the services or comply with legal requirements.
If you end your subscription, we will securely delete Bot-related data within 30 days unless otherwise required by law.
8. Your Rights
Under the APPs, you can:
Request access to your personal information.
Request corrections if information is inaccurate.
Withdraw consent for certain uses of your data.
9. Overseas Disclosure
Some third-party services we use may store or process data overseas.
Where this happens, we ensure they meet privacy standards equivalent to Australian law.
10. Changes to This Policy
We may update this policy from time to time.
The latest version will always be provided to you and available upon request.
11. Complaints
If you believe we have breached your privacy rights, please contact us directly. If we can’t resolve it, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
By using our services, you confirm that you have read and understood this Privacy Policy.